Contact Information
Last Updated: June 2026
At Puplyo, we're committed to providing excellent customer service and support.
If you have any questions regarding your order, products, shipping, returns, subscriptions, or general inquiries, our support team is here to help.
Customer Support
Email: support@puplyo.com
Our customer support team typically responds within 1–2 business days.
To help us assist you more efficiently, please include your order number when contacting us regarding an existing purchase.
Business Information
Brand Name: Puplyo
Owned and Operated By: Hera Horizon LLC
Business Address: 30 North Gould Street Suite 4000 Sheridan, Wyoming 82801 United States
Order Support
For assistance regarding:
- Order status
- Tracking information
- Shipping inquiries
- Returns and refunds
- Damaged or defective products
- Subscription management
- Product questions
Please contact: support@puplyo.com
Business Hours
Our online store is available 24 hours a day, 7 days a week.
Customer support inquiries are processed during normal business hours and responses are typically provided within 1–2 business days.
Before Contacting Support
For faster assistance, please have the following information available:
- Full name used when placing the order
- Order number
- Email address used for the purchase
- Description of the issue
- Photos or videos (if applicable)
Contact Us
Puplyo Customer Support support@puplyo.com
Hera Horizon LLC 30 North Gould Street Suite 4000 Sheridan, Wyoming 82801 United States