Privacy Policy

Last Updated: June 2026

Puplyo respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, place an order, subscribe to our communications, or interact with our services.

1. Company Information

Puplyo is owned and operated by:

Hera Horizon LLC 30 North Gould Street Suite 4000 Sheridan, Wyoming 82801 United States

Throughout this Privacy Policy, "Puplyo", "we", "our", and "us" refer to Hera Horizon LLC.

2. Information We Collect

When you visit our website, place an order, create an account, subscribe to marketing communications, or contact us, we may collect certain information from you.

This may include:

  • Name
  • Email address
  • Shipping address
  • Billing address
  • Phone number
  • Order details
  • Payment information
  • Account login information, where applicable
  • Customer support messages

We may also collect technical and usage information, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Referring website
  • Pages viewed
  • Time spent on our website
  • Website interactions
  • Cookie and tracking information

3. How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Confirm purchases
  • Provide shipping and delivery updates
  • Respond to customer support inquiries
  • Manage customer accounts
  • Process returns, refunds, and replacement requests
  • Manage subscription purchases, where applicable
  • Detect and prevent fraud or unauthorized activity
  • Improve our website, products, and customer experience
  • Send marketing communications when permitted
  • Comply with legal obligations

4. Payment Information

Payments are processed securely through third-party payment providers.

Puplyo does not store full credit card numbers or complete payment card details on its own servers.

Payment providers may collect and process payment information in accordance with their own privacy policies and security standards.

5. Fulfillment & Shipping Partners

To process and deliver your orders, we may share necessary order information with trusted fulfillment, logistics, and shipping partners.

This may include information shared with Zendrop and associated suppliers, warehouses, and shipping carriers.

Information shared for fulfillment may include:

  • Name
  • Shipping address
  • Phone number, where required for delivery
  • Email address
  • Order details
  • Product details
  • Tracking information

This information is shared only as needed to fulfill and deliver your order.

6. Subscriptions

If you purchase a subscription product, we may use your information to manage recurring billing, upcoming orders, shipment scheduling, customer account access, cancellation requests, and subscription-related communications.

Subscription payment information is processed through secure third-party payment providers.

7. Marketing Communications

If you subscribe to our newsletter, SMS updates, or promotional communications, we may send you messages about:

  • Product updates
  • Special offers
  • Promotions
  • Educational content
  • Brand news

You may unsubscribe from email marketing at any time by clicking the unsubscribe link in our emails.

For SMS marketing, you may opt out by following the instructions provided in the message.

8. Cookies & Tracking Technologies

Our website may use cookies, pixels, tags, and similar tracking technologies to:

  • Improve website functionality
  • Remember preferences
  • Analyze website traffic
  • Measure marketing performance
  • Personalize content
  • Support advertising and retargeting campaigns

You may disable cookies through your browser settings. Please note that some website features may not function properly if cookies are disabled.

9. Third-Party Services

We may use trusted third-party service providers to operate our business, including:

  • Ecommerce platforms
  • Payment processors
  • Fulfillment providers
  • Shipping carriers
  • Email and SMS marketing platforms
  • Analytics tools
  • Advertising platforms
  • Customer support tools

These providers may access personal information only as necessary to perform services on our behalf.

10. Advertising & Analytics

We may use advertising and analytics tools, including platforms such as Meta, Google, TikTok, or similar providers, to understand website performance and deliver relevant advertising.

These platforms may collect information through cookies, pixels, or similar technologies in accordance with their own privacy policies.

11. Data Retention

We retain personal information for as long as necessary to:

  • Fulfill orders
  • Provide customer support
  • Maintain business records
  • Comply with legal obligations
  • Resolve disputes
  • Prevent fraud
  • Enforce our agreements

When information is no longer needed, we may delete, anonymize, or securely store it as required by applicable law.

12. Data Security

We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, disclosure, alteration, or destruction.

However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

13. Your Rights

Depending on your location, you may have certain rights regarding your personal information.

These may include the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of personal information
  • Object to certain processing activities
  • Restrict certain uses of your information
  • Request a copy of your personal information
  • Withdraw consent for marketing communications

To make a privacy request, please contact us at support@puplyo.com.

14. GDPR Notice for European Customers

If you are located in the European Economic Area, United Kingdom, or Switzerland, we process your personal information in accordance with applicable data protection laws.

Our legal bases for processing may include:

  • Performance of a contract
  • Your consent
  • Compliance with legal obligations
  • Legitimate business interests

You may contact us to exercise your data protection rights.

15. U.S. Privacy Notice

Depending on your state of residence, you may have specific privacy rights under applicable U.S. privacy laws.

These may include the right to know what personal information we collect, request deletion, correct inaccurate information, or opt out of certain data sharing or targeted advertising.

To submit a request, please contact us at support@puplyo.com.

16. Children’s Privacy

Our website and products are not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take reasonable steps to delete it.

17. International Data Transfers

Because we operate online and work with service providers in different countries, your information may be transferred, stored, or processed outside of your country of residence.

We take reasonable steps to ensure that personal information is handled in accordance with applicable privacy laws.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated "Last Updated" date.

Your continued use of our website after changes are posted means you accept the updated Privacy Policy.

19. Contact Information

For questions about this Privacy Policy or to make a privacy request, please contact:

Puplyo Customer Support support@puplyo.com

Hera Horizon LLC 30 North Gould Street Suite 4000 Sheridan, Wyoming 82801 United States