Shipping Policy
Last Updated: June 2026
Thank you for shopping with Puplyo.
We are committed to delivering your order as quickly and efficiently as possible. This Shipping Policy outlines our shipping process, estimated delivery times, and important information regarding order fulfillment.
1. Company Information
Puplyo is owned and operated by:
Hera Horizon LLC 30 North Gould Street Suite 4000 Sheridan, Wyoming 82801 United States
Support Email: support@puplyo.com
2. Shipping Destinations
Puplyo currently ships to customers located in:
- United States
- Select European countries where shipping services are available
If we are unable to ship to your location, you will be notified before your order is processed.
3. Order Processing Time
Orders are typically processed within:
1–3 business days
Processing time begins once your order has been successfully placed and payment has been verified.
During holidays, promotional periods, product launches, or periods of unusually high demand, processing times may be slightly longer.
4. Estimated Shipping Time
After processing, estimated delivery time is:
7–10 business days
Please note that shipping times are estimates and are not guaranteed.
Delivery times may vary depending on:
- Shipping destination
- Customs processing
- Carrier delays
- Weather conditions
- Peak holiday seasons
- Other circumstances beyond our control
5. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.
Please allow up to 48 hours for tracking information to become active after receiving your shipment confirmation.
6. Shipping Carriers
Orders may be delivered through various domestic and international shipping carriers depending on destination, availability, and logistics requirements.
Carrier selection is determined by our fulfillment partners and shipping providers.
7. Shipping Costs
Shipping fees, if applicable, will be displayed during checkout before your purchase is completed.
From time to time, Puplyo may offer free shipping promotions. Promotional shipping offers are subject to change without notice.
8. Customs, Duties & Taxes
International orders may be subject to:
- Import duties
- Customs fees
- Local taxes
- Government-imposed charges
These fees are determined by local authorities and are the responsibility of the customer.
Puplyo does not control and cannot predict these charges.
9. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information during checkout.
If an incorrect address is provided and the order has already been processed or shipped, Puplyo cannot guarantee modifications or recovery of the shipment.
If you notice an error in your shipping information, please contact us immediately at:
support@puplyo.com
10. Lost, Delayed, or Stolen Packages
If your package appears lost, delayed, or damaged during transit, please contact our support team.
We will work with the shipping carrier to investigate the issue and determine an appropriate resolution.
While we will make reasonable efforts to assist, Puplyo is not responsible for:
- Delays caused by shipping carriers
- Customs clearance delays
- Weather disruptions
- Labor strikes
- Delivery interruptions beyond our control
- Packages marked as successfully delivered by the carrier
11. Order Changes & Cancellations
Because orders are processed quickly, changes or cancellations cannot be guaranteed after an order has been placed.
If you need assistance with an order modification, please contact us as soon as possible.
If your order has already entered fulfillment or has shipped, cancellation may no longer be possible.
12. Fulfillment Partners
To fulfill customer orders efficiently, Puplyo may utilize third-party fulfillment and logistics providers, including Zendrop and associated supplier networks.
Order information is shared only as necessary to process, fulfill, and deliver customer purchases.
13. Contact Information
If you have any questions regarding shipping, please contact:
Puplyo Customer Support support@puplyo.com
Hera Horizon LLC 30 North Gould Street Suite 4000 Sheridan, Wyoming 82801 United States