Good questions

Help & FAQs

Everything you might be wondering about Puplyo, shipping, and your pup.

About the product

Does it come with bags?

Yes — every Puplyo ships with a starter roll of biodegradable bags loaded in the built-in storage. The Family Walk Bundle adds extra refill rolls.

Can I use my regular poop bags?

Absolutely. Puplyo is designed to work with any standard poop bags, so you'll never be stuck if you run out of refills.

Is it easy to clean?

Very. The bag does the dirty work, so the scooper rarely needs more than a quick rinse or wipe. The smooth surfaces don't trap residue.

Is it good for large dogs?

Yes — choose the Large size for bigger dogs. It opens wider and fits larger bags. Smaller pups do great with the Small.

Is it really foldable?

It collapses flat into a slim, clip-on disc that disappears in a pocket or on a leash. Stretch it open in one motion when you need it.

How do I carry it?

Clip the built-in carabiner to your leash, belt loop, or bag handle and head out. No extra pouch needed.

Shipping & returns

How long does shipping take?

Orders typically arrive within 5–8 business days. You'll get a tracking link the moment it's on the way.

What if I don't like it?

You're covered by our 30-Day Cleaner Walks Guarantee. If it doesn't make cleanup easier, reach out and we'll make it right.

How do returns work?

Easy and no drama. Message our team within 30 days for a prepaid return label and a full refund or replacement.

Still have questions?

We're real dog people and happy to help with anything at all.